🔥 Bonji Hot Takes Volume 28 🔥
Welcome back to another edition of Bonji Hot Takes! Happy Thursday, we hope your week is going well and you are excited for another fast-approaching weekend. If you want to learn more or look back at our previous tips, head over to our website! Aside from producing the best quality, gourmet Açaí, Coconut, Pitaya, and new Mango-Pineapple smoothie bowl bases, our blog has been ranked as a top 100 restaurant blog, feel free to check it out for yourself! ________________ Although it has always been important to keep both employees and customers happy, over the years, the bar has been consistently raised. It's gotten harder and harder to please customers on a daily basis, and now employees aren't standing for poor working conditions. Of course, this isn't a negative thing, employees and customers deserve the best! However, it does mean that, as restaurant owners, we need to find new ways to keep everyone happy and coming back.
The Key To Employee Retention & Customer Satisfaction Tips To Keep Employees Happy:
Resolve Inner-Team Conflicts
Use systems of open communication
Fulfill your role as a leader and try to understand their issues
Create an environment for a healthy resolution
Offer Advancement Opportunities
Most employees want the chance to grow in their role
See who is capable and willing to take on more responsibility
94% of employees say they would stay with a employer longer if they offered advancement opportunities
Tips To Keep Customers Happy:
Reward Loyal Customers
Think about a rewards program - they are everywhere now
Offer free promotional items or even samples of something new
Repost them when they are posting your business
Make Them Feel Important
Learn their names and always say them when they come in
Ask about their life, family, job (if comfortable)
Know what's going on in the community
Tips For Both Employees & Customers:
Cultivate a Culture of Respect
69% of employees say they would work harder if they felt their efforts were being recognized and appreciated
Customers want to feel welcomed when they enter a restaurant, not just someone who is bringing in money
Reduce Possible Pain Points
Seamless Experience: From ordering process to amount of time waiting to delivery
Excellent Customer Service
Productive & Transparent Employee Meetings
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